You are welcome to call us right away:
US: (662) 592-3272
Toll-Free: (888) 492-3272
UK: 078 88 86 6373
Here are some troubleshooting tips that our team will ask you to try:
- If you are scanning a ticket sent to you by a friend, please call them to confirm that they have sent the correct ticket to you and you didn't scan the same ticket as them.
- Some barcodes via mobile transfer apps refresh every 60 or so seconds, confirm that you have the most recent barcode.